Trex IPTV operates under the Digital Millennium Copyright Act, 17 U.S.C. § 512. If you hold rights in material you believe is being carried through this service without permission, this page tells you exactly how to have it taken down and what we will do when your notice arrives.
It covers three procedures: sending a takedown notice, disputing one that was sent in error, and what happens to accounts that attract notices repeatedly.
1. Where to send it
One address receives all copyright correspondence. Notices sent anywhere else — support chat, social accounts, general enquiries — will be redirected here, which only costs you time.
Designated Agent — Trex IPTV
Email: help@catchontv1.email
Subject line: DMCA Takedown Notice — [what the material is]
Using that subject line puts your message in front of the person who handles copyright rather than the
general support queue.
2. What your notice has to contain
Section 512(c)(3) sets the bar, and a notice missing any element is not effective — we cannot act on it however genuine the underlying complaint. All six of the following are required:
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The work you own Identify the copyrighted work you say has been infringed. Where one notice covers many works, a representative list is acceptable rather than an exhaustive one.
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The material you want removed Say what is infringing and where it sits, precisely enough for us to find it without guessing. Exact URLs or channel identifiers are ideal; "your website" is not actionable.
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How to reach you Your name, postal address, telephone number and email address, so we can acknowledge the notice and come back with questions.
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A good-faith statement A statement that you believe in good faith the use complained of is not authorised by you, your agent, or the law.
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A statement of accuracy, under penalty of perjury That the information given is accurate and that you are the rights holder or are authorised to act for them. The perjury declaration is part of the statute, not a formality we added.
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A signature Physical or electronic, from somebody authorised to act for the rights holder.
Incomplete notices may go unanswered or be returned as deficient. If you are unsure whether yours qualifies, take advice before sending it — a notice is a sworn statement.
3. What we do next
When a complete notice lands, four things follow:
- we check it against the six requirements above
- we remove or disable access to the identified material where the notice requires it
- we tell the account holder responsible, where there is one
- we pass them a copy of your notice, so they can dispute it if they believe you have the wrong target
4. Disputing a takedown
Material sometimes comes down that should not have. If yours did — because it was misidentified, or because you are licensed to use it — send a counter-notification to help@catchontv1.email containing:
- your name, postal address, telephone number and email address
- what was removed, and where it was before removal
- a statement, under penalty of perjury, that you believe in good faith it was removed through mistake or misidentification
- your consent to the jurisdiction of the federal district court for your address — or, if you are outside the United States, the district of New York
- your agreement to accept service of process from whoever filed the original notice
- your signature, physical or electronic
A valid counter-notification goes back to the original complainant. If they do not tell us within 10 to 14 business days that they have gone to court to stop the activity, the material can be restored. That window is fixed by the statute; we cannot shorten it on request.
5. Accounts that attract repeat notices
We terminate repeat infringers in appropriate circumstances, as the DMCA requires of any service provider wanting to keep its safe harbour. In practice that means an account drawing multiple valid notices, or one we have solid reason to think is infringing deliberately and repeatedly, loses access.
Judgement is applied case by case and within the law — a single contested notice is not treated as proof of anything.
6. Getting it wrong on purpose
Section 512(f) attaches liability to knowing, material misrepresentation — claiming infringement where there is none, or claiming mistaken removal where there was none. Damages can include the costs and attorneys' fees of the account holder, the rights holder, or a provider that acted on the false claim.
Read your notice back before you send it. Both directions of this procedure carry the same exposure.
7. Acting in good faith
We process what we receive on its face and in good faith. Removing material on the strength of a notice that appears valid, or restoring it after a counter-notification made under this policy, does not make us liable to either side.
8. Revisions
This policy takes effect as posted and may be revised without advance notice, with changes effective on publication. Anyone who deals with us on copyright matters regularly should check back here periodically.
9. The rest of the paperwork
Read this alongside the other three documents:
Send a notice or a counter-notification
Both go to the Designated Agent. Include every element listed above — completeness is what determines whether we can act, and it is the single most common reason a notice stalls.
Designated Agent: help@catchontv1.email
Subject: DMCA Takedown Notice — [what the material is]
Everything else: trexiptvs.com/contact